Here at The Hemming Bird it’s only natural for us to want to keep your personal data safe. That’s why we’re committed to making sure that you receive the service you’d expect and that your privacy is protected every step of the way.
In this notice you’ll discover exactly what information we collect from you and how we use this to deliver our services, as well as your rights. It might not be something you’re interested in, but it’s really important you have a read. Please let us know if you have any questions.
USING YOUR PERSONAL INFORMATION:
When you request access to our services, we’ll collect some of your personal details, to make sure you have everything you need to make the most of our services. We only ever use the information we collect for administering your contract and to support the delivery of the services you’ve asked for.
Examples of the types of personal information we usually collect are:
• Telephone number (including mobile)
• Email address
• Date of birth
• Payment details (Direct Debit, credit/debit card number)
• I.P. address for your device (if visiting our website or using our app)
Unless otherwise stated, the information you provide will never be used for any other purpose without your permission.
KEEPING AND STORING YOUR DATA:
If you’re a current or past customer, we’ll keep a copy of your personal details for no longer than 6 years, from the time your active relationship with us ends. Holding on to data allows us to keep accurate records for tax purposes and to handle any future complaints.
All of the data that we collect is stored within the European Economic Area (‘EEA’).
SHARING YOUR DATA TO THIRD PARTIES:
We respect your privacy and that’s why we don’t share any data with third parties for marketing purposes. However, we will pass your information to a limited number of third parties for the following reasons:
• To deliver the services you’ve asked for, which includes sharing your information with a specialist consultant from our network (if required for a specific service)
• For legal or regulatory purposes including fraud prevention
• If we buy or sell any business or company assets
We only want to talk to you if you want to hear from us. Whenever we collect your personal information we’ll give you the opportunity to let us know how you’d like us to get in touch in the future. We promise not to inundate you with marketing messages, but we also understand if you’d prefer not to receive anything from us.
You can of course change your mind at any time by contacting us using the details in the Contact Us section. You’ll also find an unsubscribe link at the bottom of every marketing email we send to you.
You can request a copy of the personal information that we hold about you at any time and we will arrange for a copy to be issued to you, free of charge, within 30 days. We will ask you for proof of your identity before we disclose any information.
If you believe that the information we hold about you is incorrect you can ask for it to be corrected.
If you believe we are processing your personal information without a legal basis, you can ask us to stop. You can also ask us to delete your personal information from our systems.
If you decide to move away from us for any reason, you can request for your personal data to be transferred to a new provider on your behalf.
To action any of the above, please send an email to: email address use the contact us form on our website or you can write to us at the address below.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.allaboutcookies.org/cookies/ for detailed guidance.
The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
First Party Cookies
These are cookies that are set by this website directly.
You can find out more about Google’s position on privacy as regards its analytics service at https://policies.google.com/privacy
LINKS TO OTHER WEBSITES:
Any links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, this privacy notice will no longer apply. Your browsing and interaction on any other website, including those which have a link on our website, are subject to that site’s own rules and policies. We recommend that you read the rules and policies relating to that website before submitting any personal information.